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Frequently Asked Questions
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The new aluminum capsules from Jacobs have been developed for use in Nespresso® * coffee machines.

Exceptions are the models U® *, Umilk® *, Prodigio® * and Expert® *, which were purchased after July 25, 2016.

* Trademark of a company that is not associated with: JACOBS DOUWE EGBERTS.

Please contact our consumer service directly. You can reach us through our Contact Us Page!

No, unfortunately not. These cups were specially created for advertising and are not for sale.

Our range offers a variety of coffee products, which consist exclusively of roasted coffee and do not contain any other ingredients or additives. If we use wheat or other gluten-containing ingredients in products, we will state this in the list of ingredients on the packaging.

Our range offers a variety of coffee products, which consist exclusively of roasted coffee and do not contain any other ingredients or additives. If we use ingredients containing lactose, such as dairy products, in products, we will state this in the list of ingredients on the packaging.

We recommend that you keep your coffee in a dry, cool and dark place in an airtight place. This is the best way to protect the aroma of your coffee.

An overview of the countries in which you can buy Jacobs coffee can be found under the following link:https://www.jacobscoffee.com/

Our Jacobs coffees are blends of Arabica and Robusta beans that come from various growing areas in South and Central America, Asia and Africa. There they have the ideal climatic conditions and grow best. The proportions vary depending on the season and thus guarantee consistent quality.

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