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Frequently Asked Questions
< Frequently asked questions

Please contact our consumer service directly. You can reach us via our consumer helpline 0800-007-113 (Monday - Friday, 9 am – 5 pm) as well as via our contact form on our website.

No, unfortunately not. These cups were specially created for advertising and are not for sale.

The new aluminum capsules from Jacobs have been developed for use in Nespresso® * coffee machines.

Exceptions are the models U® *, Umilk® *, Prodigio® * and Expert® *, which were purchased after July 25, 2016.

* Trademark of a company that is not associated with: JACOBS DOUWE EGBERTS.

We recommend that you keep your coffee in a dry, cool and dark place in an airtight place. This is the best way to protect the aroma of your coffee.

Please contact our consumer service directly. You can reach us via our consumer helpline 0800-007-113 (Monday - Friday, 9 am – 5 pm) as well as via our contact form on our website.

An overview of the countries in which you can buy Jacobs coffee can be found under the following link: https://www.jacobscoffee.com/.

Please contact our consumer service directly. You can reach us via our consumer helpline 0800-007-113 (Monday - Friday, 9 am – 5 pm) as well as via our contact form on our website.

Our Jacobs coffees are blends of Arabica and Robusta beans that come from various growing areas in South and Central America, Asia and Africa. There they have the ideal climatic conditions and grow best. The proportions vary depending on the season and thus guarantee consistent quality.

We cannot give you a general recommendation about the correct grinding degree. In addition to the bean mixture, the setting of the respective fully automatic coffee machine is crucial. We do not have any information for the individual settings of the coffee machine. Please ask the manufacturer about this.

Our Jacobs filter coffees are 100% ground roasted coffee. They are suitable for a vegan or vegetarian diet. We mark all ingredients and additives on the packaging of our products. Since our filter coffees contain no other ingredients or additives, no separate list of ingredients is given.

Our Jacobs range does not currently include any beverage specialties with lactose-free dairy products.

Our range offers a variety of coffee products, which consist exclusively of roasted coffee and do not contain any other ingredients or additives. If we use wheat or other gluten-containing ingredients in products, we will state this in the list of ingredients on the packaging.

Our range offers a variety of coffee products, which consist exclusively of roasted coffee and do not contain any other ingredients or additives. If we use ingredients containing lactose, such as dairy products, in products, we will state this in the list of ingredients on the packaging.

We like to help

If you would like to speak to our careline team, then please call on our 0800-007-113 (Monday - Friday) as well as via our contact form on our website between the hours of 9am-5pm. We’ll be happy to help.

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